Our current COVID-19 policies
For your safe and carefree family holiday
The safety and well-being of our guests are our top priority. We have taken appropriate precautions so you can enjoy your vacation to the fullest. A carefree vacation in the Zillertal.
Your safety and well-being is well taken care of, even if we must of course still adhere to some adjustments in daily interaction.
Entry to Austria
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From May 16, entry from all countries is no longer subject to the 3-G requirement (vaccinated, recovered or tested).
Our cancellation policy
Serenitiy instead of worry lines
General cancellation conditions
December 2022 to April 2023
- 21 days before arrival: free cancellations or rebooking
- 20 to 14 days before arrival: we charge 40% of the total price
- up to 7 days before arrival: we charge 60%
Spring/Summer/Fall 2022:
- Rebook or cancel free of charge up to 21 days before arrival
- 20 to 14 days before arrival: 40% of the total price
- Up to 7 days before arrival: 60%
No matter the season, we charge 90% of the total price during the last week. In case of a no-show, 100% of the total amount will be charged.
