Our current COVID-19 policies
For your safe and carefree family holiday
We have be been pleased to be able to welcome guests since may 25, 2022. We took advantage of the time we were closed to upload our batteries and renew some areas of our retreat.
The safety and well-being of our guests are our top priority. We have taken appropriate precautions so you can enjoy your vacation to the fullest. A carefree vacation in the Zillertal.
Your safety and well-being is well taken care of, even if we must of course still adhere to some adjustments in daily interaction.
Entry to Austria
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From May 16, entry from all countries is no longer subject to the 3-G requirement (vaccinated, recovered or tested).
Our cancellation policy
Serenitiy instead of worry lines
General cancellation conditions
December 2022 to April 2023
- 21 days before arrival: free cancellations or rebooking
- 20 to 14 days before arrival: we charge 40% of the total price
- up to 7 days before arrival: we charge 60%
- Rebook or cancel free of charge up to 21 days before arrival
- 20 to 14 days before arrival: 40% of the total price
- Up to 7 days before arrival: 60%