- rebook free of charge up to 7 days before arrival
Our current COVID-19 policies
For your safe and carefree family holiday
The safety and well-being of our guests are our top priority. We have taken appropriate precautions so you can enjoy your vacation to the fullest. For a carefree vacation in Tyrol.
Recommendations for conduct
- 1 meter social distancing
- Cough or sneeze into the crook of your arm or a handkerchief
- Smile instead of shaking hands :-)
- Wash and disinfect hands several times a day
Plenty of space for everyone
- Exclusively for a maximum of 50 families
- Family-friendly suites that offer plenty of space
- 4,000 m² family adventure world
- Fresh mountain air in the Ziller Valley
- Buffets are served in compliance with special hygienic regulations
Kids
- Fun and games are guaranteed: Supervision daily from 9 to 21 in three age-appropriate groups.
- Woody’s Activity Pool is open!
- The activity program takes place in small groups respecting the minimum distance
- Ski lessons with max. 8 kids in one group
- Separate dining area during the supervised lunchtime
Wellness & Beauty
- The PenthouseSPA and Skypool for adults are open!
- Wellness treatments take place in compliance with special hygiene measures
Hygiene & preventive measures
- Safe and certified hygiene concept
- Increased cleaning intervals
- Highest safety standards
- A trained team that carefully follows the hygiene concept
- Daily cleaning with UV and OZON in the Kidsclub
Our cancellation policy
No worries.
You can book at Mia Alpina without any worries, because: In the summer seasons 2021 & 2022 and winter season 2021/22 we offer our guests a free cancellation option up to 48 hours before arrival.
The following conditions apply for this cancellation period:
- Border closings
- Quarantine obligation
- Travel warning
- COVID-19 positive (with presentation of the test result)
If one of these circumstances occurs, we will cancel your booking - at no additional cost - and rebook your vacation to another date. The deposit will simply be taken over for the new travel period.
General cancellation conditions
September 10 to November 2021:
Sommer 2021 +
December 2021 to April 2022:
- Rebook or cancel up to 21 days before arrival
- Rebook for a time period outside of the high season up to seven days before arrival free of charge
Summer 2022:
- Rebook or cancel free of charge up to 21 days before arrival
- 20 to 14 days before arrival: 30% of the total price
- Up to 7 days before arrival: 50%
No matter the season, we charge 90% of the total price during the last week. In case of a no-show, 100% of the total amount will be charged.
